FAQ

Multiple opens for one contact
A single contact may have multiple opens for a single email because: The contact may have opened the email multiple times.  The contact'...
Thu, 25 Aug, 2016 at 3:49 PM
Average open rates
Since our service is used by many different types of companies to market many types of products, open rates vary. As a result, we cannot provide an averag...
Thu, 25 Aug, 2016 at 3:52 PM
Valid emails can still bounce
Emails sent to valid addresses can still bounce if the contact's inbox is full, or the email server happens to be down when we try to send. W...
Thu, 25 Aug, 2016 at 3:53 PM
Minimizing the spam complaints
The following tips will help keep your complaints to a minimum:   Make sure that you have explicit permission to send email to your contacts....
Thu, 25 Aug, 2016 at 3:55 PM
Request unsubscribe
If a contact has the status Requested unsubscribe, you cannot send them any email using ContactPigeon. This status ensures that the contact has been globa...
Thu, 25 Aug, 2016 at 3:57 PM
Webversion URL
When creating an email, you can include a link to a web version of your message. The web version: Makes it easy for readers to view your email ...
Thu, 25 Aug, 2016 at 3:59 PM